The commenter also claimed that Sony had “made a business complaint to CDPR about the issues”.
Sony is reported to be reimbursing Cyberpunk 2077 players who are unhappy with the game’s PS4 performance, even beyond the typical two-hour playing time limit.
A quick look at the “Cyberbug2077” hashtag illustrates the type of performance issues and player crashes, but especially basic PS4 users seem to be most affected, as detailed in the Digital Foundry analysis, which discusses the PS4’s “exceptionally poor performance”.
“I had to submit a grant application online and had to wait more than an hour to talk to someone, but they quickly issued a refund and then deleted the game from my library.” .
The post also claimed that Sony had “filed a business complaint with CDPR about the issues,” but at the time of writing, this statement has not yet been confirmed.
“I spent an hour on the phone after refusing Chatbot and I got a refund!” added another player. “Shout out to u / SirPanic12 for advice to mention the game crash and that I can’t move on. That’s pretty much what I had to say.”
And not everyone was so lucky. While some refunds appear to be provided, others are denied. The OP later returned to the subject to confirm they had already removed the game from the PS4, deleted their backup data, and “handled customer service in a relaxed professional manner.”
As Wes reported yesterday, shares of the CD Project fell this week after a review of the game suggested that Cyberpunk shouldn’t get to the sky-high metascore. While the PC version of Cyberpunk has 90 metascore on Metacritic, the PlayStation 4 and Xbox One versions of the game, which have been heavily criticized for performance issues, don’t have metascore. The PS4 version has a user score of 2.7 and the Xbox One version 3.5.
CD Project bosses told staff they would get their full bonus despite the Cyberpunk 2077 faulty launch. Allegedly, the leaders took responsibility for the state of the game.
The CD Project also came under fire because it was used extensively during the development of Cyberpunk. In September 2020, the CD Project informed employees that they would have to require six-day weeks until the game kicked off in November (this was later postponed to December), breaking a previous promise not to force mandatory overtime to complete the project.